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  • Doha, C Ring Rd
    Suhaim Bin Hamad Str. Al Faisaliya Bldg.
  • Open Days
    7 a.m to 4 p.m [FRI: closed]
  • Request a Quote
Request a Quote
  • Doha, C Ring Rd
    Suhaim Bin Hamad Str. Al Faisaliya Bldg.
  • Open Days
    7 a.m to 4 p.m [FRI: closed]
  • Request a Quote
العربية
العربية

Customers Faq’s

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  • Faq’s

How Can We Help You?

Have your own questions? [email protected] (or) +974

The Best Way to Control Pests

6 Most Frequently Asked Questions

  • Why Should I Hire Matar Group?

    We will keep it simple:

    • ✓ 60+ Years of Experience.
    • ✓ Guaranteed Result.
    • ✓ Certified Techinicians.
    • ✓ ISO Certified.
    • ✓ Fast Response.
    • ✓ Best Value and Price.

  • How Do I Get Regular Service Started?

    We understand the urgency of your inquiry, that's why we have our hotline waiting for your call on +974 .

  • Will The Price Always Be The Same?

    The price is subject to the service requirements, but we know how important is to have a clear expectation, that's why we will provide with proper quotation after completing our assessment.

  • What Type of Training Do Your Workers Receive?

    our Company is ISO Certified since 2015, with standarized training and quality processes. Our technicians are well trained to inspect and assess your situation to provide you with a guaranteed pest control plan.

  • Should we leave the property during treatment?

    the Short Answers 'it depends' on the treatment and the targeted pest. But usually, in most cases you can stayin the property during the treatment.

  • How long should we wait before cleaning the property after the treatment?

    'It depends'' on the situtation we are dealing with:

    • » If there are dead species or sanitation issues, please sanitize and clean immediately
      » If NOT, then resume a normal cleaning schedule, usually after 72 hours.
    • » The short best answer is, to clean before treatment,
      do not clean after the treatment

  • Rodents Faq’s
  • Insects Faq’s
  • How do you tell the difference between a rat and mouse infestation?

    Rats have larger tooth marks and can gnaw through walls, flooring, insulation, wiring, and soft metals, such as lead and aluminum. Rat droppings are double the size of mouse droppings, usually measuring about 1/2 inch long and tapered at one end. Mouse droppings are about 1/4 inch long and thinner.

  • What scents repel mice and rats?

    Altough it's not a permanent solution, but it's important to know that 'Mice and rats', both dislike the smell of garlic, onion, hot peppers or chili powder, cleaning ammonia, bleach, mothballs, white vinegar, used coffee grounds, peppermint oil, eucalyptus, predator scent (cats, raccoons), and citronella oil.

  • Where do mice and rats go during the day?

    During the day, mice and rats sleep hidden in their nests, squirreled away with nesting materials made of shredded paper, cardboard, insulation, or pieces of fabric. They often hide in walls, under appliances, and at the base of cabinets.

  • Why do rodents usually come out at night?

    Rodents usually come out at night because they are nocturnal creatures. They are more active during the darkness and use their keen sense of hearing and smell to navigate and find food.

  • How can having mice or rats in your home be harmful to your health?

    Having mice or rats in your home can be harmful to your health because they can spread diseases such as salmonellosis, hantavirus pulmonary syndrome, and leptospirosis. They contaminate food and surfaces with their urine and feces, which can lead to diarrhea, fever, and abdominal cramps. Additionally, their droppings and urine can trigger allergies and asthma symptoms in some individuals. It is important to address a mouse or rat infestation promptly to protect your health. If you felt any of these symptoms you should direct contact your doctor.

  • What should I do if I have a mouse in my house?

    You start by calling us immediately so we start by inspecting the property to determine their entry points and why it’s there, also to determine what methods to use in order to remove them from your property.

  • What should I do if I cannot identify the rodent type in my house?

    Don't Worry our expert technicians, will be able to determine the specie almost from the very first visit.
    It's important to contact us immediately when you feel you might have some Rodent's situation; so we deal with it quickly, and prohibit it from spreading.

  • How much should I expect in service fees to treat my property?

    Service Fees are determined post assessment. Our experts evaluate the price based on several elements: the size of the infested area, the treatment practice, and the required products.
    Our Price estimates are usually 99.99% accurate,
    With FREE inspection visit when needed.

  • Do you offer a warranty after your service?

    YES. We value our client's peace of mind.

  • Are your products safe? and Pets Friendly?

    All our products are approved by the EPA and FDA, and are safe for both humans and pets. We also offer green Evironmentally friendly products.

  • How to identify what type of insects i am dealing with?

    Start by noting the characteristics of the pest, such as size, shape, color, and behavior. Then reported to one of our expert and we will take it from there.
    Tip: a clear SnapPhoto will save you time.

  • What should I do if there are cockroaches in the property?

    • • If you have a picture of the Cockroach, that will help to identify the species and determine the correct course of action. Or tell us where you see them (e.g., In the drawer, on the counter, on the wall or cabinets, also is it during the day or evening only.)
    • • For a professional identification and treatment, please call us on our HOTLINE.

  • What should I do if there are cockroaches near my property?

    • • Some species do live in the drains and around plumbing fixtures. Call us to send you a trained inspector to investigate and eliminate your infestation, also to provide you with a protective plan for your property and health.
    • • Make sure you don’t have dirty drains and call our HOTLINE for free inspection.

  • What should I do if I have ants in my property?

    • • In Qatar so far, 7 out 14 ant species were reported, and there are over 20,000 species worldwide. Some species can cause allergies and Asthma, It is essential to identify the pest type on site or if you can send us a picture or even a well sealed sample to our office to examine.
    • • Proper baiting and preventive maintenance are available, call our HOTLINE for free inspection.

  • I have lot of flies in my property, what should I do?

    Taking a photo for flies is not an easy job, so report it and call our HOTLINE for free inspection.

  • I have lot of mosquitos in my property, what should I do?

    Mosquitos’ are a common pest visitor.
    Treatments usually should be repeated every 21 days for maximum efficiency.
    We will inspect the property to identify breeding sites. Call our HOTLINE for free inspection.

  • How much should I expect in service fees to treat my property?

    Service Fees are determined post assessment. Our experts evaluate the price based on several elements: the size of the infested area, the treatment practice, and the required products.
    Our Price estimates are usually 99.99% accurate,
    With FREE inspection visit when needed.

  • Do you offer a warranty after your service?

    YES. We value our client's peace of mind.

  • Are your products safe? and Pets Friendly?

    All our products are approved by the EPA and FDA, and are safe for both humans and pets. We also offer green Evironmentally friendly products.