This privacy policy explains how Matar Chemical & Pest Control ("we", "us", or "our") collects, uses, and manages the personal data of our customers, website visitors, and app users ("you" or "your"). This privacy policy applies to our website, app, and services.
What type of information do we collect?
We collect the following types of information from you:
- • Personal information: This includes your name, email address, phone number, and address. We collect this information when you contact us, request a service, or register an account with us.
- • Usage information: This includes information about how you use our website, app, and services, such as the pages you visit, the features you use, the time and duration of your sessions, and the device and browser you use. We collect this information using cookies and other tracking technologies.
- • Service information: This includes information about the service you request, such as the type, date, time, location, and payment method of the service. We collect this information when you book a service with us or when we provide a service to you.
How and why do we collect data?
We collect data from you for the following purposes:
- • To provide service: We use your personal information and service information to provide the service you request, to communicate with you, to process your payment, and to send you invoices and receipts.
- • To improve service: We use your usage information and service information to analyze and improve our website, app, and services, to measure and enhance our performance, and to provide you with a better user experience.
- • To market service: We use your personal information and usage information to send you promotional messages, offers, and newsletters about our website, app, and services, to personalize our marketing campaigns, and to measure and optimize our marketing effectiveness. You can opt out of receiving marketing communications from us at any time by following the instructions in the messages or contacting us.
How do we protect the data?
We take appropriate technical and organizational measures to protect the data we collect from you from unauthorized access, use, disclosure, modification, or destruction. We use encryption, firewalls, access control, and other security technologies and practices to safeguard the data. We also limit the access to the data to our employees, contractors, and agents who need to know the data for the purposes described in this privacy policy. They are bound by confidentiality obligations and may be subject to disciplinary actions or termination if they fail to comply with these obligations.
How long do we retain the data?
We retain the data we collect from you for as long as necessary to fulfill the purposes described in this privacy policy, unless a longer retention period is required or permitted by law. We delete or anonymize the data when it is no longer needed for these purposes. The retention period may vary depending on the type of data and the purpose of collection. For example, we retain your personal information and service information for one month after the completion of the service, unless you have an ongoing account or contract with us.
With whom do we share the data?
We do not sell, rent, or trade the data we collect from you to any third parties for their own marketing purposes. We only share the data with the following parties for the purposes described in this privacy policy:
- • Service providers: We share the data with our service providers who help us with our website, app, and services, such as hosting, storage, analytics, payment processing, email delivery, and customer support. They are contractually obligated to use the data only in accordance with our instructions and this privacy policy, and to provide adequate security and confidentiality measures.
- • Legal authorities: We share the data with legal authorities when we believe that it is necessary to comply with a legal obligation, to protect our rights and interests, to prevent or investigate fraud, abuse, or illegal activities, or to respond to a court order, subpoena, warrant, or other legal process.
What are your rights and choices?
You have the following rights and choices regarding the data we collect from you:
- • Access: You have the right to access the data we hold about you and to receive a copy of it in a commonly used and machine-readable format.
- • Correction: You have the right to correct or update the data we hold about you if it is inaccurate or incomplete.
- • Deletion: You have the right to request the deletion of the data we hold about you if it is no longer necessary for the purposes described in this privacy policy, if you withdraw your consent, or if there is no other legal basis for us to process the data.
- • Objection: You have the right to object to the processing of the data we hold about you for certain purposes, such as marketing or profiling
- • Restriction: You have the right to request the restriction of the processing of the data we hold about you if you contest the accuracy or legality of the data, or if you need the data for the establishment, exercise, or defense of legal claims.
- • Withdrawal: You have the right to withdraw your consent to the processing of the data we hold about you at any time, without affecting the lawfulness of the processing based on your consent before the withdrawal.
- • Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have violated your privacy rights or any applicable privacy laws or regulations.
- To exercise any of these rights or choices, please contact us using the contact details below. We will respond to your request within a reasonable time and in accordance with the applicable laws and regulations. HOTLINE or via email
How do we update this privacy policy?
We may update this privacy policy from time to time to reflect changes in our website, app, services, data practices, or legal obligations. We will notify you of any material changes by posting a notice on our website or app, or by sending you an email. The date of the last update will be indicated at the top of this privacy policy. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and manage your data.
How can you contact us?
If you have any questions, comments, or requests regarding this privacy policy or our data practices, please contact us using the following contact details:
- • Matar Chemical & Pest Control
- • Address: Suhaim Bin Hamad Str. Al Faisaliya Bldg. - Doha, Qatar. Find us on MAP
- • Hotline: Hotline
- • Email: Click here